Skyping can be done without the video function. To be honest I prefer it this way. Less pressure, no need to get dressed… But sometimes a video chat is requested or even necessary depending upon the situation.
It may be an interview, you may be coaching a client, perhaps you need to share visuals. In today’s modern day it is so important to be prepared when it comes to any digital communication, especially as a business woman.
Let me help you get camera ready with these 7 tips to polish your Skype etiquette.
1. Make an appointment.
Nobody wants to be bombarded which an impromptu video call, unless it’s family or your BFF. If you’re dealing with business or anyone you don’t know well it’s always best to make an appointment. Agree on a specific time to chat so both parties are prepared and make it clear that it’s a video chat. Not everyone is waiting by the computer perfectly coiffed hair and made up face (some of us haven’t even left the bed). Needless to say you should be on time and the person who initiated the meeting should be the caller.
2. Surroundings.
Now if you are still in bed, please get up. It’s important to pay special attention to your surroundings. What can be seen in the background? Consider who you’re meeting and the image you’re trying to project. Serious? Creative? Glamorous? Make sure everything is clean and tidy, no stacks of paper or clutter on your desk. What’s the wall behind you look like? Details matter.
The computer should be on a desk or sturdy surface. You want it stabilized so you’re not wobbling about. Test the lighting, is your face covered in shadows or god forbid an unflattering light? You want to look your best. Also be aware of background noise. It should be a private, quiet area. No echoes, pets or beastly children.
3. Personal Appearance
Yes, chances are nobody will be seeing anything below the upper torso but better safe than sorry! You do not want to risk the chance of popping out of your chair to grab some notes and give everyone a lovely view of your leopard knickers. Not worth it. Just put in the extra effort and properly dress yourself head to toe. You will feel more professional and therefore exude that confidence.
That being said your main effort should go towards your hair, makeup, and top as that’s where the focus will be. Test how everything looks on camera. You may need to add more makeup to make it stand out, perhaps some lipstick and brow definition. Maybe a certain color or fabric isn’t translating well on camera. Since shoes and handbags won’t be seen accessorize with a nice pair of earrings or necklace. Think of it like a portrait photo. What do you want to show in the frame?
4. Where to look.
Look directly at the camera lens. This gives the impression that you looking right at the person you’re speaking with, as you would in real life. This can take some getting use to as it may feel uncomfortable talking to a dot on the computer, especially when there is a live video available right below. To make it easier center the video image below the camera so you’re eyes don’t have to travel far from image to lens in the event you become distracted.
For a more flattering angle position the camera eye level or slightly higher so you’re looking a bit up rather than down. Use books to help adjust the height of your computer.
5. Where not to look.
Don’t get distracted and start surfing the web or working on other projects. Unless it’s a casual or personal call this isn’t the time for multitasking. Trust me they will be able to tell you’re looking elsewear, they might even hear the typing. This also goes for looking around the room. Don’t look behind you or to the sides, stay focused on the screen. You would (or should) stay focused in a face to face meeting so stay focused during a digital one. Keep your eyes on them as best you can. Oh and I know you’re gorgeous but try not to look at yourself.
6. Send a follow up email or letter.
After you’ve said your goodbyes and hung up it’s a nice idea to follow up with an email (or even letter if it was an interview). The person who initiated the meeting can thank the person for their time or if you were speaking with a client you can follow up by outlining or clarifying things you may have discussed on the call. Sometimes it’s nice to have a written overview and reminder of what was said.
7. Skype profile.
Think of your Skype profile like a type of business card. Is it professional? Does it represent your image? The picture should look clear and professional. Depending on your reason for using Skype it could either be a personal headshot or a brand logo. I recommend using a photo versus leaving the generic avatar as it makes you look more professional and put together.
Choose a Skype name that’s appropriate and recognizable, no butterflybabe or nysyncforever. If selecting a location or “mood” message don’t try to be cute. You can keep them blank but if you have a business it’s an opportunity to say a bit about what you do and where you’re located.
*Bonus Tip Never record the video chat unless you inform and have permission from the other party. It’s not nice and may even be illegal… I’ll get back to you on that!
HOMEWORK: Did I miss any essential Skype etiquette tips when it comes to video chatting? Please let me know in the comments!
